Cookie Policy
How we use cookies and similar technologies on our platform
Last updated: January 2024
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences, keeping you signed in, and understanding how you use our platform.
We use cookies and similar technologies (such as web beacons, pixels, and local storage) to enhance functionality, analyze usage, and improve our services. This policy explains what cookies we use, why we use them, and how you can control them.
Types of Cookies We Use
1. Essential Cookies (Strictly Necessary)
These cookies are required for the platform to function and cannot be disabled. They enable core functionality such as security, authentication, and accessibility.
Examples:
- • Authentication tokens (keeping you logged in)
- • Security tokens (CSRF protection)
- • Load balancing (distributing traffic)
- • Cookie consent preferences
Duration: Session or up to 1 year
2. Analytics Cookies (Performance)
These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.
Examples:
- • Google Analytics (website traffic analysis)
- • Page view tracking
- • Click tracking and heatmaps
- • Error logging
Duration: Up to 2 years
3. Functional Cookies (Preferences)
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Examples:
- • Language preferences
- • Currency selection
- • Dark/light mode preference
- • Dashboard layout customization
Duration: Up to 1 year
4. Marketing Cookies (Targeting)
These cookies track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.
Examples:
- • Facebook Pixel
- • Google Ads conversion tracking
- • LinkedIn Insight Tag
- • Retargeting pixels
Duration: Up to 2 years
Note: These cookies require your explicit consent and can be disabled at any time.
Specific Cookies We Use
Below is a detailed list of cookies used on the BitBank platform:
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
_bitbank_session | Maintains your login session | Essential | Session |
_csrf_token | Security protection | Essential | Session |
cookie_consent | Stores your cookie preferences | Essential | 1 year |
_ga | Google Analytics - distinguishes users | Analytics | 2 years |
_gid | Google Analytics - distinguishes users | Analytics | 24 hours |
user_preferences | Remembers your settings | Functional | 1 year |
_fbp | Facebook Pixel - tracks conversions | Marketing | 3 months |
Third-Party Cookies
We work with trusted third-party services that may set cookies on your device. These services help us:
- Analyze website traffic and user behavior (Google Analytics)
- Provide customer support chat functionality (Intercom, Zendesk)
- Enable social media features (Twitter, LinkedIn, Facebook)
- Deliver targeted advertising (Google Ads, Facebook Ads)
- Prevent fraud and ensure security (Cloudflare)
These third parties have their own privacy policies governing how they use your information. We recommend reviewing their policies:
How to Control Cookies
You have several options to control or limit how cookies are used:
1. Cookie Consent Banner
When you first visit our site, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie type
2. Browser Settings
Most browsers allow you to control cookies through settings:
3. Opt-Out Tools
Use these tools to opt out of specific tracking:
Note: Blocking or deleting cookies may affect your ability to use certain features of our platform. Essential cookies cannot be disabled as they are necessary for the platform to function.
Do Not Track (DNT)
Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you don't want your online activities tracked.
Currently, there is no standard way for websites to respond to DNT signals, and we do not respond to DNT signals at this time. We will continue to monitor developments in this area and may update our practices as standards evolve.
Mobile Devices
On mobile devices, we may use mobile identifiers for analytics and advertising purposes. You can control this through your device settings:
iOS
Settings → Privacy → Tracking → Turn off "Allow Apps to Request to Track"
Android
Settings → Google → Ads → Opt out of Ads Personalization
Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of significant changes by updating the "Last updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we use cookies.
Questions About Cookies?
If you have questions about our use of cookies or this policy:
Email: privacy@usebitbank.com
Data Protection Officer: dpo@usebitbank.com
Address: BitBank Africa, Douala, Cameroon
For more information about how we handle your personal data, please see our Privacy Policy.