Privacy Policy

Introduction

BitBank ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital banking platform and services.

By using BitBank services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information

• Name, email address, phone number, date of birth
• Government-issued identification documents (for KYC compliance)
• Residential address and proof of address
• Profile photo (if provided)
• Financial information (transaction history, wallet addresses)

Technical Information

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• Log data (access times, pages viewed, app features used)
• Cookies and similar tracking technologies

Transaction Information

• Bitcoin wallet addresses (public keys only)
• Transaction amounts, dates, and recipients
• Lightning Network channel information
• Mobile money transaction details

We use the collected information for:

• Account Management: Creating and maintaining your BitBank account
• KYC/AML Compliance: Verifying your identity and complying with regulatory requirements
• Transaction Processing: Facilitating Bitcoin and fiat transactions
• Security: Detecting and preventing fraud, unauthorized access, and illegal activities
• Customer Support: Responding to your questions and resolving issues
• Service Improvement: Analyzing usage patterns to enhance our platform
• Communications: Sending transaction notifications, security alerts, and updates
• Legal Compliance: Meeting regulatory obligations and responding to legal requests

We implement industry-leading security measures to protect your data:

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who assist in operating our platform (payment processors, KYC verification services, cloud hosting)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or asset sale
• Consent: With your explicit permission for specific purposes
• Fraud Prevention: To protect against fraud, security threats, or illegal activities

BitBank operates across multiple African countries and may transfer data internationally. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant data protection authorities
• Compliance with regional data protection frameworks (GDPR-inspired principles)
• Encryption of data during transfer
• Ensuring recipients meet adequate data protection standards

Your Privacy Rights

You have the following rights regarding your personal information:

To exercise these rights, contact us at privacy@usebitbank.com

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, regulatory, and tax obligations (typically 7-10 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

When data is no longer required, we securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Security Cookies: Detect and prevent fraud

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Children's Privacy

BitBank services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notification. Continued use of BitBank services after changes constitutes acceptance of the updated policy.